Flthy Hair by Brenda Kay

FLTHY HAIR Mission Statement At FLTHY HAIR, we strive to provide high-quality hair and skin care services that empower individuals to feel confident and embrace their unique style. Our mission is rooted in creativity, professionalism, and a commitment to building lasting relationships with our clients. Core Values 1. Quality: Consistently delivering exceptional results with every service. 2. Integrity: Transparent policies and honest communication. 3. Respect: Valuing your time, individuality, and trust in our services. 4. Accountability: Holding ourselves and our clients to a standard that ensures a smooth and professional experience. Policies & Guidelines Cancellation and No-Show Policy At FLTHY HAIR, I understand that life happens and schedules change. However, as a small business owner and family provider, I ask for your understanding and respect for my time and services. • Cancellations Prior to 72 Hours: If you need to cancel or reschedule your appointment, please do so at least 72 hours in advance. Cancellations made within this window will incur a 50% charge of the total service and hours booked. • No-Shows: If you do not show up for your appointment without prior notice, a 100% charge of the service will apply. Please Note: Clients who repeatedly fail to respect these policies may no longer be eligible for future services. Redo or Adjustment Policy At FLTHY HAIR, I want you to be completely satisfied with your hair color and service. I understand that adjustments may sometimes be needed, and I’m happy to work with you to ensure you love your look. • Time Frame for Adjustments: Requests for adjustments or corrections must be made within 7 days of your original appointment. • What’s Covered: Adjustments will only address concerns regarding the agreed-upon service or color goals discussed during the original consultation. • Examples: Uneven tone, areas that need blending, or similar issues. • What’s Not Covered: • A change of mind or a new look outside the original consultation. • Improper aftercare (e.g., not using professional-grade products). • Charges for Adjustments: • If the adjustment is due to a mistake on my part, there will be no additional charge. • If the adjustment requires new services not included in the original consultation, additional fees may apply. Important: I take great pride in my work and want you to love your hair. Please communicate any concerns promptly so they can be addressed! Client Expectations • Arrive on time for your scheduled appointment. • Communicate openly about your hair goals and aftercare capabilities during the consultation. • Respect all FLTHY HAIR policies, including cancellations, no-shows, and adjustment guidelines. Aftercare Instructions To maintain the longevity of your FLTHY HAIR services, follow these aftercare tips: 1. Use salon-recommended products for your hair type and color. 2. Avoid harsh shampoos and heat styling without heat protectant. 3. Schedule regular touch-ups and trims to maintain your desired look. Closing Statement Thank you for choosing FLTHY HAIR. Your trust and respect for these policies allow me to continue providing exceptional service and supporting my family. I look forward to creating a unique and empowering experience for you! If you have any questions about these policies or services, feel free to reach out before your appointment.